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Satisfaction Guarantee

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Our Commitment to Product Quality

At IMMUN, we stand behind the quality, integrity, and consistency of our products.

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Every IMMUN product is created with careful attention to ingredient selection, manufacturing standards, product handling, and customer experience. If you purchased an IMMUN product through our official website or an authorized seller and experience an issue related to product quality, product condition, shipping damage, or order fulfillment, we are here to help.

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Eligible requests may be reviewed within 45 days of the original purchase date.

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What This Guarantee Covers

The IMMUN Satisfaction Guarantee is designed to support customers with verified product quality or order-related concerns.

This may include:

  • Product quality concerns

  • Damaged product upon delivery

  • Product condition issues

  • Incorrect item received

  • Order fulfillment errors

  • Packaging or seal concerns

If you believe your product has a quality or order-related issue, please contact us with your order details so our support team can review your request.

 

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What This Guarantee Does Not Cover

This guarantee may not apply to issues caused by customer error or circumstances outside our control, including but not limited to:

  • Incorrect shipping information

  • Recipient unavailability

  • Customs refusal

  • Unpaid duties, taxes, or import fees

  • Carrier storage expiration

  • Voluntary refusal or return of delivery

  • Improper storage or use of the product

  • Purchases from unauthorized sellers

  • Resale, wholesale, or bulk purchasing

  • Repeated or abusive claims

  • Any situation that cannot be reasonably verified by IMMUN

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How to Submit a Request

To submit a Satisfaction Guarantee request, please contact us within 45 days of the original purchase date.

Email: contact@immun-labs.com

Please include the following information when contacting us:

  • Full name

  • Order number

  • Place of purchase

  • Date of purchase

  • Product name

  • Batch No., if available

  • Proof of purchase

  • Photos of the product or packaging, if relevant

  • A brief description of the issue

Providing complete information helps us review your request more quickly and accurately.

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Review Process

IMMUN may review your request, proof of purchase, product condition, order details, Batch No., photos, and any other relevant information before determining whether a refund or replacement is available.

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In some cases, IMMUN may request that the product be returned for further review. If a return is required, our team will provide return instructions. Where applicable, IMMUN may provide a prepaid return shipping label at its discretion.

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Refunds or replacements are not automatic and are subject to review and approval by IMMUN.

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Authorized Seller Policy

The IMMUN Satisfaction Guarantee applies only to products purchased through our official website or authorized sellers.

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Because we cannot verify the authenticity, storage conditions, handling, or quality of products sold by unauthorized sellers, this guarantee does not apply to products purchased from unauthorized sellers, unauthorized online platforms, resale marketplaces, or third-party sellers that are not approved by IMMUN.

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If you have questions about whether a seller is authorized to sell IMMUN products, please contact us before making a purchase.

 

Our Promise

We value your trust and take product quality seriously.

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If you experience a verified product quality or order-related issue, our team will review your request with care and provide support according to this Satisfaction Guarantee.

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Thank you for choosing IMMUN.

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